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With standard use and care, we guarantee most of our products for 300 washes. This means your E-Cloth product should last 3 years on average.

You can view the guarantee for a specific item on its product page, under the Care Instructions tab.

If you feel that your product fell short of 300 washes, please reach out to us at info@e-cloth.com.

We can help! Please send an explanation of the issue and picture(s) of the defective product to info@e-cloth.com, and we’ll be happy to assist you from there. To expedite the resolution, please include your order number with your message. If you ordered or purchased from a different retailer, please include a copy of your receipt.

Please note: During use, discoloration or light fraying may occur depending on what you are cleaning. Most loose threads can simply be cut off with fabric shears. This does not affect the performance of the product at all, and you can continue to use the product as intended. Happy cleaning!

Please contact us with the issue you’re experiencing, and we can help you out accordingly. To expedite the resolution, please include your order number in your message.

Yes! We back all of our products with a satisfaction and wash guarantee. If you are having trouble with the performance of a product, please email us at info@e-cloth.com with a copy of your receipt to confirm where and when you purchased the product.

Please note: We cannot facilitate refunds or order tracking when you purchase from a reseller.

If you’re unhappy with your purchase, don’t worry – we’ll make it right! The majority of our products can be returned or exchanged within 30 days of your delivery date.

If you ordered from an authorised retailer, we cannot facilitate a return since we didn’t process your transaction. Please contact the retailer you purchased from and they will be happy to assist you.

Put simply, for most E-Cloth cleaning cloths, you'll wet the cloth under the faucet, wring it out, and use it to wipe down a surface.

For more detailed steps on how to use specific E-Cloth products, please visit our E-Cloth Product Knowledge Base.

If you have questions not found there, please reach out to us at info@e-cloth.com.

Generally, E-Cloth products should be washed with a small amount of laundry detergent and no bleach, fabric softeners, or dryer sheets. They can be air dried or tumble dried.

Please note: Dusting products usually perform best when air died.

For further instructions, please see our How To Wash E-Cloth Products page.

Most E-Cloth products are made of microfibre, or more specifically: a combination of polyester and polyamide.

To see the materials of a specific product, please look under the Specifications tab on the individual product page.

E-Cloth is proud to be a global company with an international sales footprint. Our products are made in various countries throughout Asia, including Vietnam, Taiwan, and Indonesia. On each product page, the Specifications tab lists where that particular product is manufactured specifically for E-Cloth.

E-Cloth products are safe to use on all hard surfaces, including but not limited to wood, marble, glass, stainless steel, hardwood, linoleum, and vinyl.

Please note that all textiles should be washed prior to your first use.

While unnecessary for cleaning performance, you may use different agents with E-Cloth products if you wish.

Please note that using agents other than water will clog the fibres quickly, so you may need to launder the product immediately and more frequently than when using just water.

Stains or frays will not affect the cleaning performance of your product, so you can safely keep using the product.

For frays, feel free to snip off any strands or threads, preferably using sharp fabric shears or high-quality scissors.

To help remove stains, boil the product in water for up to 10 minutes. You can also rub a small amount of dish soap, stain remover, and/or baking soda into the stain and let it sit for a few minutes, then wash according to the normal wash instructions.

We’d LOVE to hear your ideas! Please reach out to us at info@e-cloth.com.

Sure do! We have a loyalty and referral program that rewards customers for purchases, referrals, and even on your birthday! Make sure to sign up for an account and always login to your account when purchasing to gain points.

To refer a friend and gain points, copy your unique referral link found on the rewards homepage, and share the link with friends.

Sure do! Our program rewards you for new purchases, referrals, and even on your birthday! Make sure to sign up for an account and always login when ordering to gain points.

For wholesale inquiries, please review our Wholesale Contact & FAQs.

Yes, please reach out to enquire about purchasing from our commercial collection. These non-packaged, bulk products provide a built-in volume discount, plus you don't need a wholesale account to purchase.

• You can find out more information about our affiliate partner program and apply on our Affiliate & Influencer Partner Page.

• Please reach out to anthony.vann@e-cloth.com with any questions or needs.

Absolutely! You can find E-Cloth in a variety of stores. Enter your postal code in our store locator to get a full list of retailers who carry E-Cloth products in your neighborhood.

Ordering from the E-Cloth website is easy. Navigate to a product page, select the quantity and add the product to your cart. For certain products, you can choose the color or size.

To purchase, you can checkout as a guest, but we recommend creating or signing into your account to easily see your order history and gain rewards points. Continue by entering your shipping address, billing address, and your payment information. Be sure that your billing zip code matches the zip code from your payment method. E-Cloth can process Visa, MasterCard, Discover, American Express, PayPal, ShopPay, or Apple Pay. Submit your purchase.

You should receive an order confirmation email immediately after placing an order. If you didn't receive this email, please contact us at hello@e-cloth.com with your name and email address used to place your order.

Our checkout process is fully PCI compliant, so your order data is safe and secure.

If you live in North America, we recommend ordering from our North American website that is based in the USA, which you can find here. The majority of products offered are the same, but if there is a specific product not available there, you can contact us at info@e-cloth.com and we'll do everything we can to help you.

If you are having trouble with a discount code, here are some tips you can try:

• Make sure you are only trying to apply one discount code per order.
• Check the characters of the discount code. Make sure you aren’t using any spaces or special characters.
• Check the expiration date of the discount code.
• If your code is applicable for specific products, quantities, or minimum amounts, check to be sure your cart has the appropriate criteria.

Orders may be changed or cancelled as long as they have not shipped yet. Please promptly contact us at info@e-cloth.com, and we’ll do everything we can to accommodate the change to your order.

• We’re constantly releasing a new sale or promotion! To stay up to date on the latest deals, please sign up for our email newsletter or text alerts to be the first to know about sales. You can find the entry details in the footer of the website.

• If the product you want to order is out of stock, please add your email address to the field on the product page. You'll be notified as soon as the product is available!

All orders ship from our warehouse in Kent. We do our best to ship your order on the next business day. To reduce fuel usage and to keep our shipping fees low, we’ll use the most efficient shipping carrier and method.

For shipping to the UK, we offer free standard shipping on orders over £30. Standard shipping under £30 is £3.00.

Shipping to areas outside the UK is charged based on distance and carrier speed. You can choose the shipping rate at the checkout.

If you’d like to request a specific service, please contact us at info@e-cloth.com with your order number as soon as you place your order. As long as your order hasn’t already been shipped, we can accommodate your request.

If your package has been in transit for several days with no update to its tracking information, it may have been lost or damaged. Please contact us with your order and tracking number, and we can further assess the situation. To expedite the resolution, please open a claim with the carrier using the tracking number in your shipment confirmation.

Sometimes online tracking information will state that a package has been delivered when it still has a day or two left in its journey. Carriers might also place packages in an area other than the mailbox, so make sure to check all inconspicuous areas around the home and ask other household members and neighbors if they’ve seen the package.

If a day or two passes and you still haven’t found your package, please open a claim with the carrier using the tracking number found in your shipment confirmation.