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    We're All Ears

    Contact us with your question or help yourself to our FAQs.

    We're All Ears

    Contact us with your question or help yourself to our FAQs.

    We're All Ears

    Contact us with your question or help yourself to our FAQs.

    We're All Ears

    Contact us with your question or help yourself to our FAQs.

    We're live Monday - Friday
    9am - 4pm GMT

    Send us a message:
    info@e-cloth.com

    Dial +44 1892 893131

    We're live Monday - Friday
    9am - 4pm EST

    Use our contact for or email us:
    info@e-cloth.com

    Dial +44 1892 893131

    We're live Monday - Friday
    9am - 4pm EST

    Use our contact for or email us: hello@e-cloth.com

    Dial 1-800-647-1234
    & press 3 for website or 4 for wholesale

    Ordering E-Cloth

    How do I place an order?

    Ordering from the E-Cloth website is easy. Navigate to a product page, select the quantity and add the product to your cart. For certain products, you can choose the color or size.

     

    To purchase, you can checkout as a guest, but we recommend creating or signing into your account to easily see your order history and gain rewards points. Continue by enter your shipping address, billing address, and your payment information. Be sure that your billing zip code matches the zip code from your payment credit card. E-Cloth can process Visa, Mastercard, Discover, American Express, PayPal, or ShopPay. Submit your purchase.

     

    You should receive an order confirmation email immediately after placing an order. If you didn't receive this email, please contact us at info@e-cloth.com with your name and email addressed used to place your order.

     

    Our checkout process is fully PCI compliant, so your order data is safe and secure.

    Can I order E-Cloth if I'm outside of the North America?

    If you live outside of North America, we recommend ordering from our global website that is based in the UK, which you can find here. The majority of products offered are the same, but if there is a specific product not available there, you can contact us at info@e-cloth.com and we'll do everything we can to help you.

    My discount code isn't working. What can I do?

    If you are having trouble with a discount code, here are some tips you can try:

     

    • Make sure you are only trying to apply one discount code per order.
    • Check the characters of the discount code. Make sure you aren’t using any spaces or special characters.
    • Check the expiration date of the discount code.
    • If your code is applicable for specific products, quantities, or minimum amounts, check to be sure your cart has the appropriate criteria.

    I'd like to make a change to a recent order. Can you help me?

    Orders may be changed or cancelled as long as they have not shipped yet. Please promptly contact us at info@e-cloth.com and we’ll to everything we can to accommodate the change to your order.

    Can I buy E-Cloth in a retail store?

    Absolutely! You can find E-Cloth in a variety of stores. Enter your zip code in our store locator to get a full list of retailers who carry E-Cloth products in your neighborhood.

    When is your next sale?

    • We’re constantly releasing a new sale or promotion! To stay up to date on the latest deals, please sign up for our email newsletter or text alerts to be the first to know about sales. You can find the entry details in the footer of the website.

    The product I want to order is out of stock. What can I do?

    • If the product you want to order is out of stock, please add your email address to the field on the product page. You'll be notified as soon as the product is available!

    Shipping FAQs

    What is your shipping policy?

    All orders ship from our warehouse in Dover, NH. We do our best to ship your order on the next business day. To reduce fuel usage and to keep our shipping fees low, we’ll use the most efficient shipping carrier and method.

     

    For shipping to the United Kingdom, we offer free standard shipping on orders over £30. Standard shipping under £30 is £3.

     

    We do ship to Europe and the rest of the world and is charged based on distance and carrier speed. You can choose the shipping rate at the checkout.

    I live in a remote area. Can I request a specific carrier?

    If you’d like to request a specific service, please contact us at info@e-cloth.com with your order number as soon as you place your order. As long as your order hasn’t already been shipped, we can accommodate your request.

    I live in outside of the UK. Can you ship to me?

    We ship direct from our Kent warehouse to United Kingdom and the rest of the world. To facilitate this, please choose the shipping carrier and cost at checkout.

    My package has been in transit for several days with no updates. What's up?

    If your package has been in transit for several days with no update to its tracking information, it may have been lost or damaged. Please contact us with your order and tracking number, and we can further assess the situation. To expedite the resolution, please open a claim with the carrier using the tracking number in your shipment confirmation.

    The tracking status of my order says delivered, but I haven't received anything. What's up?

    Sometimes online tracking information will state that a package has been delivered when it still has a day or two left in its journey. Carriers might also place packages in an area other than the mailbox, so make sure to check all inconspicuous areas around the home and ask other household members and neighbors if they’ve seen the package.

     

    If a day or two passes and you still haven’t found your package, please contact open a claim with the carrier using the tracking number found in your shipment confirmation.

    Product Guarantee

    What is your product guarantee policy?

    With standard use and care, we guarantee most of our products for 300 washes. This means your E-Cloth product should last 3 years on average.

     

    If you feel that your product fell short of 300 washes, please reach out to us at info@e-cloth.com.

    I received a defective or damanged product. What can I do?

    We can help! Please send an explanation of the issue and picture(s)of the defective product to info@e-cloth.com, and we’ll be happy to assist you from there. To expedite the resolution, please include your order number with your message. If you ordered or purchased from a different retailer, please include a copy of your receipt.

     

    Please note: If you’ve already used your product for cleaning, we are unable to take it back.

     

    Please note: During use, discoloration or light fraying may occur depending on what you are cleaning. This does not affect the performance of the product at all, and you can continue to use the product as intended. Happy cleaning!

    I have a product performance issue not listed here. What can I do?

    Please contact us with the issue you’re experiencing, and we can help you out accordingly. To expedite the resolution, please include your order number in your message.

    Does you product guarantee include E-Cloth products purchased from other retailers?

    Yes! We back all of our products with a satisfaction and wash guarantee. If you are having trouble with the performance of a product, please email us at info@e-cloth.com with a copy of your receipt and where you purchased. Please note, we cannot facilitate refunds or order tracking when you purchase from a reseller.

    Return and Exchange Policy

    What is your return and exchange policy?

    We want you to be as excited to use your E-Cloth product as we were to make it for you. If you’re having second thoughts, we make returns and exchanges as simple as possible.

     

    You may return or exchange your unused, unopened E-Cloth product within 30 days of purchase. Please retain your order number and fill out the form at uk.e-cloth.com/pages/returns, and we’ll follow up on the next business day.

    How can I return an E-Cloth product I bought from Amazon or another retailer?

    If you ordered from an authorized retailer, we cannot facilitate a return since we didn’t process your transaction. Please contact the retailer you purchased from and they will be happy to assist you.

    About E-Cloth Products

    I'm new to E-Cloth. How do I use it?

    Put simply, for most E-Cloth cleaning cloths, you'll wet the cloth under the faucet, wring it out, and use it to wipe down a surface.

     

    For more detailed steps on how to use specific E-Cloth products, please visit our E-Cloth Product Knowledge Base.

     

    If you have questions not found there, please reach out to use at info@e-cloth.com  

    How do I wash E-Cloth products?

    Generally, E-Cloth products should be washed with a small amount of laundry detergent and no bleach, fabric softeners, or dryer sheets. They can be air dried or put in the dryer to be tumble dry.

     

    For further instructions, please see our How To Wash E-Cloth Products page.

    What material is used to make E-Cloth products?

    Most E-Cloth products are made of microfiber, or more specifically: a combination of polyester and polyamide.

     

    To see the materials of a specific product, please look under the Specifications tab on the individual product page.

    Where is E-Cloth made?

    E-Cloth is proud to be a global company with an international sales footprint. Our products are made in various countries throughout Asia, including Vietnam, Taiwan, and Indonesia. In the Specifications tab on each product page, you can see the country of origin for the location where that particular product is manufactured specifically for E-Cloth.

    What surfaces are E-Cloth products safe to use on?

    E-Cloth products are safe to use on all hard surfaces, including but not limited to wood, marble, glass, stainless steel, hardwood, linoleum, and vinyl.

     

    Please note that all textiles should be washed prior to your first use.

    Can I use other agents besides water with E-Cloth?

    While unnecessary to the cleaning performance, you may use different agents with E-Cloth products if you wish.

     

    Please note that using agents other than water will clog the fibers quickly, so you may need to launder the product immediately and more frequently than when using just water.

    My E-Cloth product is stained or frayed from use. What should I do?

    Stains or frays will not affect the cleaning performance of your product, so you can safely keep using the product.

     

    For frays, feel free to snip off any strands or threads.

     

    To help remove stains, boil the product in water for up to 10 minutes. You can also rub a small amount of dish soap, stain remover, and/or baking soda into the stain and let it sit for a few minutes, then wash according to the normal wash instructions.

     

    Our Wash & Wipe Cloths are the only product within our lineup that can be bleached, so feel free to use bleach to help remove stains on this cloth.

    I love your products and I have a suggestion for a new one! Who do I tell?

    We’d LOVE to hear your ideas! Please reach out to us at info@e-cloth.com.

    Other Questions

    I love E-Cloth and want to tell my friends and family. Do you have a rewards program?

    Sure do! We have a loyalty and referral program that rewards customers for purchases, referrals, and even on your birthday! Make sure to sign up for an account and always login to your account when purchasing to gain points. To refer a friend and gain credits, copy your unique referral link within your account and share the link via your preferred communication channel.

    Can I purchase E-Cloth wholesale for my retail store?

    For wholesale inquiries, please review our Wholesale Contact & FAQs.

    Can I purchase E-Cloth in bulk for use in my cleaning service or place of business?

    Yes, you can purchase from the Commercial Collection available on our website. These non-packaged, bulk products provide a built-in volume discount, plus you don't need a wholesale account to purchase.

    I want to partner with E-Cloth on my social media account or blog. Who can I contact?

    Who can I contact for a press inquiry?

    Ordering E-Cloth

    How do I place an order?

    Ordering from the E-Cloth website is easy. Navigate to a product page, select the quantity and add the product to your cart. For certain products, you can choose the color or size.

     

    To purchase, you can checkout as a guest, but we recommend creating or signing into your account to easily see your order history and gain rewards points. Continue by entering your shipping address, billing address, and your payment information. Be sure that your billing zip code matches the zip code from your payment method. E-Cloth can process Visa, Mastercard, Discover, American Express, PayPal, or ShopPay. Submit your purchase.

     

    You should receive an order confirmation email immediately after placing an order. If you didn't receive this email, please contact us at hello@e-cloth.com with your name and email addressed used to place your order.

     

    Our checkout process is fully PCI compliant, so your order data is safe and secure.

    Can I order E-Cloth if I'm located in North America?

    If you live in North America, we recommend ordering from our North American website that is based in the USA, which you can find here. The majority of products offered are the same, but if there is a specific product not available there, you can contact us at info@e-cloth.com and we'll do everything we can to help you.

    My discount code isn't working. What can I do?

    If you are having trouble with a discount code, here are some tips you can try:

     

    • Make sure you are only trying to apply one discount code per order.
    • Check the characters of the discount code. Make sure you aren’t using any spaces or special characters.
    • Check the expiration date of the discount code.
    • If your code is applicable for specific products, quantities, or minimum amounts, check to be sure your cart has the appropriate criteria.

    I'd like to make a change to a recent order. Can you help me?

    Orders may be changed or cancelled as long as they have not shipped yet. Please promptly contact us at info@e-cloth.com and we’ll do everything we can to accommodate the change to your order.

    Can I buy E-Cloth in a retail store?

    Absolutely! You can find E-Cloth in a variety of stores. Enter your postcode in our store locator to get a full list of retailers who carry E-Cloth products in your neighborhood.

    When is your next sale?

    • We’re constantly releasing a new sale or promotion! To stay up to date on the latest deals, please sign up for our email newsletter or text alerts to be the first to know about sales. You can find the entry details in the footer of the website.

    The product I want to order is out of stock. What can I do?

    • If the product you want to order is out of stock, please add your email address to the field on the product page. You'll be notified as soon as the product is available!

    Shipping Questions

    What is your shipping policy?

    All orders ship from our warehouse in Kent. We do our best to ship your order on the next business day. To reduce fuel usage and to keep our shipping fees low, we’ll use the most efficient shipping carrier and method.

     

    For shipping to the United Kingdom, we offer free standard shipping on orders over £30. Standard shipping under £30 is £3.

     

    We do ship to Europe and the rest of the world and can use our shipping calculator to give you shipping rates to your country.

    I live in a remote area. Can I request a specific carrier?

    If you’d like to request a specific service, please contact us at info@e-cloth.com with your order number as soon as you place your order. As long as your order hasn’t already been shipped, we can accommodate your request.

    I live in North America, but outside of the non-contigious US. Can you ship to me?

    We ship our North American orders direct from our Dover, NH warehouse to non-contiguous US states, territories, and Canada. To facilitate this, please order from our US website here.

    My package has been in transit for several days with no updates. What's up?

    If your package has been in transit for several days with no update to its tracking information, it may have been lost or damaged. Please contact us with your order and tracking number, and we can further assess the situation. To expedite the resolution, please open a claim with the carrier using the tracking number in your shipment confirmation.

    The tracking status of my order says delivered, but I haven't received anything. What's up?

    Sometimes online tracking information will state that a package has been delivered when it still has a day or two left in its journey. Carriers might also place packages in an area other than the mailbox, so make sure to check all inconspicuous areas around the home and ask other household members and neighbors if they’ve seen the package.

     

    If a day or two passes and you still haven’t found your package, please open a claim with the carrier using the tracking number found in your shipment confirmation.

    Product Guarantee

    What is your product guarantee policy?

    With standard use and care, we guarantee most of our products for 300 washes. This means your E-Cloth product should last 3 years on average.

     

    If you feel that your product fell short of 300 washes, please reach out to us at info@e-cloth.com.

    I received a defective or damanged product. What can I do?

    We can help! Please send an explanation of the issue and picture(s) of the defective product to info@e-cloth.com, and we’ll be happy to assist you from there. To expedite the resolution, please include your order number with your message. If you ordered or purchased from a different retailer, please include a copy of your receipt.

     

    Please note: If you’ve already used your product for cleaning, we are unable to take it back.

     

    Please note: During use, discoloration or light fraying may occur depending on what you are cleaning. This does not affect the performance of the product at all, and you can continue to use the product as intended. Most loose threads can be cut off with sharp scissors or fabric shears. Happy cleaning!

    I’m experiencing a product performance issue not listed here. What can I do?

    Please contact us with the issue you’re experiencing, and we can help you out accordingly. To expedite the resolution, please include your order number in your message.

    Does you product guarantee include E-Cloth products purchased from other retailers?

    Yes! We back all of our products with a satisfaction and wash guarantee. If you are having trouble with the performance of a product, please email us at info@e-cloth.com with a copy of your receipt to confirm where you purchased the product.

     

    Please note: We cannot facilitate refunds or order tracking when you purchase from a reseller.

    Return and Exchange Policy

    What is your return and exchange policy?

    We want you to be as excited to use your E-Cloth product as we were to make it for you. If you’re having second thoughts, we make returns and exchanges as simple as possible.

     

    You may return or exchange your unused, unopened E-Cloth product within 30 days of purchase. Please retain your order number and fill out the form at uk.e-cloth.com/pages/returns or contact us at info@e-cloth.com, and we’ll follow up on the next business day.

    How can I return an E-Cloth product I bought from Amazon or another retailer?

    If you ordered from an authorized retailer, we cannot facilitate a return since we didn’t process your transaction. Please contact the retailer you purchased from and they will be happy to assist you.

    About E-Cloth Products

    I'm new to E-Cloth. How do I use it?

    Put simply, for most E-Cloth cleaning cloths, you'll wet the cloth under the faucet, wring it out, and use it to wipe down a surface.

     

    For more detailed steps on how to use specific E-Cloth products, please visit our E-Cloth Product Knowledge Base.

     

    If you have questions not found there, please reach out to us at info@e-cloth.com.

    How do I wash E-Cloth products?

    Generally, E-Cloth products should be washed with a small amount of laundry detergent and no bleach, fabric softeners, or dryer sheets. They can be air dried or put in the dryer to tumble dry.

     

    For further instructions, please see our How To Wash E-Cloth Products page.

    What material is used to make E-Cloth products?

    Most E-Cloth products are made of microfiber, or more specifically: a combination of polyester and polyamide.

     

    To see the materials of a specific product, please look under the Specifications tab on the individual product page.

    Where is E-Cloth made?

    E-Cloth is proud to be a global company with an international sales footprint. Our products are made in various countries throughout Asia, including Vietnam, Taiwan, and Indonesia. In the Specifications tab on each product page, you can see the country of origin for the location where that particular product is manufactured specifically for E-Cloth.

    What surfaces are E-Cloth products safe to use on?

    E-Cloth products are safe to use on all hard surfaces, including but not limited to wood, marble, glass, stainless steel, hardwood, linoleum, and vinyl.

     

    Please note that all textiles should be washed prior to your first use.

    Can I use other agents besides water with E-Cloth?

    While unnecessary to the cleaning performance, you may use different agents with E-Cloth products if you wish.

     

    Please note that using agents other than water will clog the fibres quickly, so you may need to launder the product immediately and more frequently than when using just water.

    My E-Cloth product is stained or frayed from use. What should I do?

    Stains or frays will not affect the cleaning performance of your product, so you can safely keep using the product.

     

    For frays, feel free to snip off any strands or threads.

     

    To help remove stains, boil the product in water for up to 10 minutes. You can also rub a small amount of dish soap, stain remover, and/or baking soda into the stain and let it sit for a few minutes, then wash according to the normal wash instructions.

     

    Our Wash & Wipe Cloths are the only product within our lineup that can be bleached, so feel free to use bleach to help remove stains on this cloth.

    I love your products and I have a suggestion for a new one! Who do I tell?

    We’d LOVE to hear your ideas! Please reach out to us at info@e-cloth.com.

    Other Questions

    I love E-Cloth and want to tell my friends and family. Do you have a rewards program?

    Sure do! We have a loyalty and referral program that rewards customers for purchases, referrals, and even on your birthday! Make sure to sign up for an account and always login to your account when purchasing to gain points. To refer a friend and gain credits, copy your unique referral link within your account and share the link via your preferred communication channel.

    Can I purchase E-Cloth wholesale for my retail store?

    For wholesale inquiries, please review our Wholesale Contact & FAQs.

    Can I purchase E-Cloth in bulk for use in my cleaning service or place of business?

    Yes, you can purchase from the Commercial Collection available on our website. These non-packaged, bulk products provide a built-in volume discount, plus you don't need a wholesale account to purchase.

    I want to partner with E-Cloth on my social media account or blog. Who can I contact?

    Who can I contact for a press enquiry?

    Ordering E-Cloth

    How do I place an order?

    Ordering from the E-Cloth website is easy. Navigate to a product page, select the quantity and add the product to your cart. For certain products, you can choose the color or size.

     

    To purchase, you can checkout as a guest, but we recommend creating or signing into your account to easily see your order history and gain rewards points. Continue by enter your shipping address, billing address, and your payment information. Be sure that your billing zip code matches the zip code from your payment credit card. E-Cloth can process Visa, Mastercard, Discover, American Express, PayPal, or ShopPay. Submit your purchase.

     

    You should receive an order confirmation email immediately after placing an order. If you didn't receive this email, please contact us at hello@e-cloth.com with your name and email addressed used to place your order.

     

    Our checkout process is fully PCI compliant, so your order data is safe and secure.

    Can I order E-Cloth if I'm outside of the North America?

    If you live outside of North America, we recommend ordering from our global website that is based in the UK, which you can find here. The majority of products offered are the same, but if there is a specific product not available there, you can contact us at hello@e-cloth and we'll do everything we can to help you.

    My discount code isn't working. What can I do?

    If you are having trouble with a discount code, here are some tips you can try:

     

    • Make sure you are only trying to apply one discount code per order.
    • Check the characters of the discount code. Make sure you aren’t using any spaces or special characters.
    • Check the expiration date of the discount code.
    • If your code is applicable for specific products, quantities, or minimum amounts, check to be sure your cart has the appropriate criteria.

    I'd like to make a change to a recent order. Can you help me?

    Orders may be changed or cancelled as long as they have not shipped yet. Please promptly contact us at hello@e-cloth.com and we’ll to everything we can to accommodate the change to your order.

    Can I buy E-Cloth in a retail store?

    Absolutely! You can find E-Cloth in a variety of stores. Enter your zip code in our store locator to get a full list of retailers who carry E-Cloth products in your neighborhood.

    When is your next sale?

    • We’re constantly releasing a new sale or promotion! To stay up to date on the latest deals, please sign up for our email newsletter or text alerts to be the first to know about sales. You can find the entry details in the footer of the website.

    The product I want to order is out of stock. What can I do?

    • If the product you want to order is out of stock, please add your email address to the field on the product page. You'll be notified as soon as the product is available!

    Shipping FAQs

    What is your shipping policy?

    All orders ship from our warehouse in Dover, NH. We do our best to ship your order on the next business day. To reduce fuel usage and to keep our shipping fees low, we’ll use the most efficient shipping carrier and method.

     

    For shipping to the contiguous US, we offer free standard shipping on orders over $20. Standard shipping under $20 is $3.99.

     

    We do ship to PO Boxes. Shipping to the non-contiguous US, neighboring territories, and Canada is charged based on distance and carrier speed. You can choose the shipping rate at the checkout.

    I live in a remote area. Can I request a specific carrier?

    If you’d like to request a specific service, please contact us at hello@e-cloth.com with your order number as soon as you place your order. As long as your order hasn’t already been shipped, we can accommodate your request.

    I live in North America, but outside of the non-contigious US. Can you ship to me?

    We ship direct from our Dover, NH warehouse to non-contiguous US states, territories, and Canada. To facilitate this, please choose the shipping carrier and cost at checkout.

    My package has been in transit for several days with no updates. What's up?

    If your package has been in transit for several days with no update to its tracking information, it may have been lost or damaged. Please contact us with your order and tracking number, and we can further assess the situation. To expedite the resolution, please open a claim with the carrier using the tracking number in your shipment confirmation.

    The tracking status of my order says delivered, but I haven't received anything. What's up?

    Sometimes online tracking information will state that a package has been delivered when it still has a day or two left in its journey. Carriers might also place packages in an area other than the mailbox, so make sure to check all inconspicuous areas around the home and ask other household members and neighbors if they’ve seen the package.

     

    If a day or two passes and you still haven’t found your package, please contact open a claim with the carrier using the tracking number found in your shipment confirmation.

    Product Guarantee

    What is your product guarantee policy?

    With standard use and care, we guarantee most of our products for 300 washes. This means your E-Cloth product should last 3 years on average.

     

    If you feel that your product fell short of 300 washes, please reach out to us at hello@e-cloth.com.

    I received a defective or damanged product. What can I do?

    We can help! Please send an explanation of the issue and picture(s)of the defective product to hello@e-cloth.com, and we’ll be happy to assist you from there. To expedite the resolution, please include your order number with your message. If you ordered or purchased from a different retailer, please include a copy of your receipt.

     

    Please note: If you’ve already used your product for cleaning, we are unable to take it back.

     

    Please note: During use, discoloration or light fraying may occur depending on what you are cleaning. This does not affect the performance of the product at all, and you can continue to use the product as intended. Happy cleaning!

    I have a product performance issue not listed here. What can I do?

    Please contact us with the issue you’re experiencing, and we can help you out accordingly. To expedite the resolution, please include your order number in your message.

    Does you product guarantee include E-Cloth products purchased from other retailers?

    Yes! We back all of our products with a satisfaction and wash guarantee. If you are having trouble with the performance of a product, please email us at hello@e-cloth.com with a copy of your receipt and where you purchased. Please note, we cannot facilitate refunds or order tracking when you purchase from a reseller.

    Return and Exchange Policy

    What is your return and exchange policy?

    We want you to be as excited to use your E-Cloth product as we were to make it for you. If you’re having second thoughts, we make returns and exchanges as simple as possible.

     

    You may return or exchange your unused, unopened E-Cloth product within 30 days of purchase. Please retain your order number and fill out the form at us.e-cloth.com/pages/returns, and we’ll follow up on the next business day.

    How can I return an E-Cloth product I bought from Amazon or another retailer?

    If you ordered from an authorized retailer, we cannot facilitate a return since we didn’t process your transaction. Please contact the retailer you purchased from and they will be happy to assist you.

    About E-Cloth Products

    I'm new to E-Cloth. How do I use it?

    Put simply, for most E-Cloth cleaning cloths, you'll wet the cloth under the faucet, wring it out, and use it to wipe down a surface.

     

    For more detailed steps on how to use specific E-Cloth products, please visit our E-Cloth Product Knowledge Base.

     

    If you have questions not found there, please reach out to use at hello@e-cloth.com  

    How do I wash E-Cloth products?

    Generally, E-Cloth products should be washed with a small amount of laundry detergent and no bleach, fabric softeners, or dryer sheets. They can be air dried or put in the dryer to be tumble dry.

     

    For further instructions, please see our How To Wash E-Cloth Products page.

    What material is used to make E-Cloth products?

    Most E-Cloth products are made of microfiber, or more specifically: a combination of polyester and polyamide.

     

    To see the materials of a specific product, please look under the Specifications tab on the individual product page.

    Where is E-Cloth made?

    E-Cloth is proud to be a global company with an international sales footprint. Our products are made in various countries throughout Asia, including Vietnam, Taiwan, and Indonesia. In the Specifications tab on each product page, you can see the country of origin for the location where that particular product is manufactured specifically for E-Cloth.

    What surfaces are E-Cloth products safe to use on?

    E-Cloth products are safe to use on all hard surfaces, including but not limited to wood, marble, glass, stainless steel, hardwood, linoleum, and vinyl.

     

    Please note that all textiles should be washed prior to your first use.

    Can I use other agents besides water with E-Cloth?

    While unnecessary to the cleaning performance, you may use different agents with E-Cloth products if you wish.

     

    Please note that using agents other than water will clog the fibers quickly, so you may need to launder the product immediately and more frequently than when using just water.

    My E-Cloth product is stained or frayed from use. What should I do?

    Stains or frays will not affect the cleaning performance of your product, so you can safely keep using the product.

     

    For frays, feel free to snip off any strands or threads.

     

    To help remove stains, boil the product in water for up to 10 minutes. You can also rub a small amount of dish soap, stain remover, and/or baking soda into the stain and let it sit for a few minutes, then wash according to the normal wash instructions.

     

    Our Wash & Wipe Cloths are the only product within our lineup that can be bleached, so feel free to use bleach to help remove stains on this cloth.

    I love your products and I have a suggestion for a new one! Who do I tell?

    We’d LOVE to hear your ideas! Please reach out to us at hello@e-cloth.com.

    Other Questions

    I love E-Cloth and want to tell my friends and family. Do you have a rewards program?

    Sure do! We have a loyalty and referral program that rewards customers for purchases, referrals, and even on your birthday! Make sure to sign up for an account and always login to your account when purchasing to gain points. To refer a friend and gain credits, copy your unique referral link within your account and share the link via your preferred communication channel.

    Can I purchase E-Cloth wholesale for my retail store?

    For wholesale inquiries, please review our Wholesale Contact & FAQs.

    Can I purchase E-Cloth in bulk for use in my cleaning service or place of business?

    Yes, you can purchase from the Commercial Collection available on our website. These non-packaged, bulk products provide a built-in volume discount, plus you don't need a wholesale account to purchase.

    I want to partner with E-Cloth on my social media account or blog. Who can I contact?

    Who can I contact for a press inquiry?

    For marketing, press, & partnerships, reach out to our Boston team:
    anthony.vann@e-cloth.com 

    Your order was sent with love from:
    Lamberhurst, Kent

    To sell E-Cloth in your retail store, reach out to our sales team:
    sales@e-cloth.com 

    For marketing, press, & partnerships, reach out to our Boston team:
    angela.ryan@e-cloth.com 

    Your order was sent with love from:
    131 Broadway
    Dover, NH 03840

    To sell E-Cloth in your retail store, reach out to our sales team:
    wholesale@e-cloth.com 

    For marketing, press, & partnerships, reach out to our UK team:
    Anthony.vann@e-cloth.com 

    Your order was sent with love from:
    Lamberhurst, Kent

    To sell E-Cloth in your retail store, reach out to our sales team:
    sales@e-cloth.com